Service Excellence

What an inspiring scene in the morning at Golden Arrow buses – Cape Town station. After the driver reached his final station, a group of passengers (about 6 – 10 women) requested the driver to step out as they queued and hugged him one by one.

It was a challenge for me as I learnt many lessons in terms of, perhaps, good service rendered by the driver; good relationship between workers and clients; and or milestone achieved. With such relationships, a company is destined for long-term success.

As I took a second thought on it, I was someone tempted to think that this might be a daily thing. The driver is an asset to Golden Arrow bus company.

It is essential to play the role of such a ‘driver’ in whatever business you are working for or anything you are doing.

Work like you are building an empire – long-term relationships pays for the sustainability of the company.

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About Lucky Sibanda

He is a holder of Diploma in Entrepreneurship (cum laude) and a Bachelor of Technology in Business Administration at Cape Peninsula University of Technology (2014 June - cum laude) (Cape Town, South Africa, in Africa). He has varied basic experience stretching from engineering, office work, retail and to the provision of tuition gained from the period of 2005 up to date. He is a qualified and registered Assessor (Services SETA) with a scope of 10 qualification (up to NQF Level 4).

Posted on 12/12/2014, in Motivation and tagged , , , , , . Bookmark the permalink. Leave a comment.

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